We want you to be completely satisfied with your purchase. However, since we deal primarily in refurbished laptops and second-hand computing products, certain policies are in place to ensure transparency and fairness.
✅ Eligibility for Return
You may be eligible for a return under the following conditions:
The item received is damaged, defective, or not as described.
The return request is raised within 7 days of delivery.
The product is returned in the same condition in which it was delivered.
The original invoice, accessories, manuals, charger, and box** are returned.
❗ Returns due to “change of mind”, software issues, battery backup variation, or cosmetic wear are not accepted.
🔄 Return Process
Initiate Request: Email us at 📧 support@pcclaptopmedia.com or WhatsApp us with order ID, issue, and product images.
Verification: Our team will verify the issue via call or video.
Approval & Pickup: If eligible, we will schedule a reverse pickup or request you to courier it to our warehouse.
Inspection & Refund: Upon receipt, we will inspect the product. a refund or replacement will be initiated within 5–7 working days.
💰 Refund Policy
Mode: Refunds will be processed to the original payment method or via bank transfer.
Timeline: 5–7 working days after inspection clearance.
Orders can be cancelled before dispatch. Once the product is shipped, cancellation will not be entertained.
To cancel your order, contact 📞 +91-7070865155 or email us immediately.
⚠️ Warranty & Repair
Most laptops sold by PCC Laptop Media come with a 6-month carry-in warranty for hardware defects (unless otherwise stated). In case of any issue after the return period:
Customers can contact us for repair service under warranty.
Pickup & drop may be chargeable based on location.
📞 Need Help?
For questions about returns, refunds, or exchanges, reach out to us:
